Frequently Asked Questions

Find answers to common questions about my services

Don't see your question? Call 854-204-7526 — I'm happy to help.

Services & Scheduling

What types of tech problems do you help with?

I help with computers (Windows and Mac), printers, phones and tablets (iPhone and Android), WiFi and internet issues, smart TVs and streaming devices, and data backup. If you're not sure if I can help with your specific issue, just give me a call — I'm happy to discuss it.

How do I schedule an appointment?

The easiest way is to call or text me directly at 854-204-7526. I typically respond right away. You can also send a message through the contact form and I'll get back to you within a few hours.

How quickly can you come to my home?

I typically schedule appointments for weekday evenings (after 5pm) and Saturdays. Same-day service is often available on Saturdays. For weekday evenings, I can usually get to you within a day or two. If you have an urgent issue, call or text me and I'll do my best to accommodate you.

What are your hours?

I'm available weekday evenings (after 5pm) and Saturdays. I don't work on Sundays. This is a side business I run alongside my regular job as a software engineer, which lets me bring professional-level expertise to your home tech problems.

Pricing & Payment

How much do you charge?

$100 flat rate for a service visit, which includes up to 2 hours of work and travel. This is less than what Geek Squad charges ($149.99+). For ongoing support, I also offer monthly and annual plans starting at $80/month (save 15% with annual billing).

Are there any hidden fees?

Absolutely not. The $100 flat rate is all-inclusive — that includes travel to your home. No 'diagnostic fees,' no surprise charges. I'll tell you upfront if any parts or additional services are needed.

What if you can't fix my problem?

If I can't resolve your issue, you only pay for the time I spent trying. I'll give you an honest assessment and recommend next steps — even if that means suggesting someone else who can help.

How do I pay?

I accept cash or card via Square. I can tap/swipe your card on the spot, or send you a Square invoice to pay online — whichever is easier for you.

About the Service

Who will come to my home?

Me! Samuel Howell. I'm a software engineer who started this business to help people in our community. You'll work with the same person every time — I don't send different technicians.

Will you explain what you're doing?

Absolutely. I believe in teaching, not just fixing. I'll explain what went wrong, how I fixed it, and what you can do to prevent similar issues in the future — all in plain English, no confusing jargon.

Do I need to unplug my computer before you arrive?

Nope! That's the whole point. I come to you and work on your equipment right where it is. No unplugging, no hauling things to a store, no disrupting your setup.

Is my data safe with you?

Your privacy is very important to me. I only access what's necessary to fix your problem, and I never share or store your personal information. I treat your equipment and data with the same care I'd want for my own.

Common Issues

My computer is really slow. Can you help?

Yes! Slow computers are one of the most common issues I fix. It's usually caused by too many programs running at startup, lack of maintenance, or sometimes malware. I'll diagnose the cause and get it running smoothly again.

I think I have a virus. What should I do?

Call me right away at 854-204-7526. Don't click on any pop-ups or download anything. I can remove viruses and malware, and I'll show you how to avoid them in the future.

My printer won't connect to my WiFi. Can you fix that?

Definitely. Printer connectivity issues are very common and usually straightforward to fix. I'll get it connected and make sure you can print from all your devices.

I just got a new phone/tablet and need help setting it up.

I'm happy to help! I'll set up your new device, transfer your contacts and photos from your old one, install the apps you need, and show you how everything works.

Ready to Upgrade Your Business Tech?

Call or text to talk through your project — custom websites, customer databases, analytics dashboards, and automation. I also provide in-home tech repair when you need quick help.

Call or Text: 854-204-7526 Send a Message

Free 15-minute consult • Local, hands-on support • $100 flat rate for in-home repair